Privacy Policy and 

Privacy Policy

Last updated: 2-1-2021, (“Site”) is a subsidiary of ​Veterinary Telecommunications​, AKA Vet-Tel.  As such, the following Privacy Policy is adopted by and any other related business owned by Vet-Tel.

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site, and how our program protects that data and individual privacy. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

  1. Information about the Pet Owner, AKA Pet Parent:

    1. Financial

      1. Information that might be used to access personal financial information is not retained by any employee of Vet-Tel.

      2. Any financial information entered into any Vet-Tel shopping cart is processed by the Merchant Account and Gateway.

      3. If recurring fees are agreed upon, that financial information is retained inside the Processing Merchant Gateway, which is then responsible for the protection of that data under their control.

    2. Photos

      1. Clients are encouraged to post photos of their pets and themselves on our site.

      2. These images are then considered public with the same degree of privacy as if posted on Facebook or other social media.

      3. Clients grant the right to Vet-Tel to use these photos for educational purposes, including showing them to other clients.

      4. If used in this way, any reference to the person’s name or contact information will be removed.

      5. Clients have the right to request the images be removed from educational use.

    3. Communication

      1. Creating an account is agreeing to accept email communication in the future from this entity where the account was created.

      2. If participating in a paid plan, the user agrees to respond to requests for updates or completion of forms or tests.

  2. Information About the Pet

    1. Pet Profile, also called “Signalment” in veterinary medicine, refers to the pet’s 

      1. Species

      2. Age

      3. Weight

      4. Date of Birth

      5. Medical Profile (e.g. diagnoses, findings, medications taken, etc.)

      6. Attributes (pet profile collected as part of the behavioral history)

      7. Behavioral Profiles

      8. Pet Lifestyle and related information helpful to researchers

      9. Collection of the above data will be considered by the Pet Parent and authorities as an "Examination." Phone or Video discourse will be considered a "Consultation."

    2. Photos

      1. Photos of the pet and background environment are maintained inside the behavioral record of the pet.

      2. The client grants permission for Vet-Tel and affiliates to use these photos for the education of other pet parents.

    3. To the greatest degree possible, Artificial Intelligence will be used to increase service and reduce costs to the Pet Parents. Clients declining this component will not be provided service.

  3. Reporting Inhumane Treatment of Animals

    1. If any client of Vet-Tel reports what THEY believe is inhumane treatment of animals, that information will be forwarded to the Humane Society of the United States. 

    2. Vet-Tel and PetHappiness do not report perceived inhumane treatment to the authorities unless specifically requested or required.

  4. Demographic Data

    1. Demographic data used for marketing or other purposes will not contain personal information such as Name, Address, or Phone Number.

    2. Demographic information purchased from others is used according to the stipulations of the source of the information.

    3. Any perceived discrimination as determined by the govenment should be reported to the Data Protection Officer below.

Vet-Tel and related entities intend to comply with all pertinent privacy regulations, including those of:

  1. HIPPA  - ​Health Insurance Portability and Accountability Act

  2. GDPR - ​General Data Protection Regulation

If any non-compliance is found, please report to the Data Protection Officer, Rolan Tripp at


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Identify Theft:

  • Client data is not sold or made public.

  • Vet-Tel is not responsible for Identity Theft.

Changes To This Privacy Policy

This Privacy Policy is effective as of 2-1-2021 and will remain in effect except with respect to any changes in these provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at

IF any client encounters a circumstance where Vet-Tel is not in compliance, then this information should be sent to our ​Data Protection Officer, Rolan Tripp, DVM. (

Logging Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data. 


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.  Your use of the site is your agreement to accept this contact.


Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.